Shipping policy

Shipping Policy

Tangle Joy offers discreet worldwide shipping from our available warehouse and supplier network, including Canada, the United States, and Europe. Delivery time depends on product availability, customization, destination country, courier handling, and customs processing.

Processing time

  • In-stock dolls: Usually ship within 48 business hours after order confirmation.
  • Custom TPE dolls: Estimated production time is usually 15-30 days.
  • Custom silicone dolls: Estimated production time is usually 30-45 days.

Production and delivery estimates are not guaranteed because handmade products, factory workload, holidays, customs checks, and courier delays can affect timing.

Estimated delivery times after dispatch

  • USA and Canada: 7-12 days
  • European Union: 5-10 weeks
  • UK, Switzerland, Norway: 10-15 days
  • Australia, Romania: 10-15 days
  • Israel, Turkey, New Zealand: 10-25 days
  • Chile, South Africa: 10-25 days
  • Japan, Singapore, Taiwan: 5-8 days
  • Russia: 45-65 days

Tracking

A tracking number is normally provided within 3 business days after dispatch. Tracking can take a short time to update after the courier receives the package. If tracking has not updated for several business days, contact us with your order number and tracking number.

Discreet packaging

All orders are packed in plain, unmarked packaging. No brand name or explicit product description appears on the outside of the package.

Missed delivery

If you miss a delivery attempt, please contact the courier as soon as possible using the tracking page, email notification, or delivery notice. Missed deliveries may be held at a local facility for pickup or rescheduling before being returned. If you cannot reach the courier or the package is at risk of being returned, contact us promptly with your order number and tracking number.

Customs, duties, and import rules

Import duties, taxes, customs fees, local inspections, or delays may apply depending on your country or region. These charges and import compliance responsibilities belong to the customer. If you are unsure whether your location allows import of adult products, please check local regulations before placing an order.

Shipping issues

If your package arrives damaged, appears lost, or the delivered order is incorrect or incomplete, contact service@tanglejoy.com promptly with your order number, tracking number, photos or video, the shipping label, and photos of the packaging. Please keep all packaging until the issue is reviewed.

Contact Us:

service@tanglejoy.com